Between 2010-2016, five destructive earthquake hit Christchurch, New Zealand. On 22 February 2011, one destroyed the city, killing 185 people. Hundreds suffered lifelong injuries. Although over 95% of properties were fully insured, tens of thousands of insurance claims were mismanaged. A decade later, thousands of 650,000 damaged homes are still to be properly repaired or rebuilt and many land claims are still to be settled. This is a deeply personal account of one, This deeply personal account follows one family, one home and one insurance claim during and after the Christchurch earthquakes 2010-2021. Follow their story through the shock and horror of the earthquakes and as their home is systematically destroyed by incompetence and negligence. Come to understand the human side of recovering from a disaster.